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Returns

Call (866) 375-0541 for Returns/Refunds

You will need to take the following steps to submit a return request:

1. Log into your store, then go to My Account.

2. Go to Completed Orders, then click Return Item(s) next to their item.

3. Fill out the following lines on the return request:

  • Quantity to return
  • Return reason
  • Return action optional
  • Comments optional

 

4. Click Submit Return Request.

 

Returns Policy- New and Unopened

You may return new, unopened items within 21 days of delivery for a full refund. Please note that return shipping is not pre-paid, therefore, you will be responsible for return shipping cost. We'll send the return shipping label if you received the incorrect item as a result of our error.

All returns are subject to case by case exceptions. Please contact us if you are having problem with your items and we will do our best to help you.

Return Shippment Address:
 
KangerWholesaleUSA
Attn: Return Dept
2950 Glades Circle, Unit # 11
Weston, FL 33327

 

Returns Policy- Defective Products

 

You may return defective products within 21 days of delivery for a full refund. Please note that return shipping is not pre-paid, therefore, you will be responsible for return shipping cost. 

All returns are subject to case by case exceptions. Please contact us if you are having problems with your items and we will do our best to help you.

Return Shippment Address:

KangerWholesaleUSA
Attn: Return Dept
2950 Glades Circle, Unit # 11
Weston, FL 33327

 

Refund Policy - Damaged
 

If the product is received damaged contact our shipping department for a return label. Refund will be given once the product has been inspected and approved at the time of arrival.

Refund Shippment Address:

 
KangerWholesaleUSA
Attn: Return Dept
2950 Glades Circle, Unit # 11
Weston, FL 33327

 

International order Returns Policy

** No sales to Canada per violation of Canadian Tobacco Act

For international orders we will accept return within 21 days of delivery for full refund. Please note that return shipping is not pre-paid, therefore, you will be responsible for return shipping cost.

Return Shippment Address:

 
KangerWholesaleUSA
Attn: Return Dept
2950 Glades Circle, Unit # 11
Weston, FL 33327

(866) 375-0541


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