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Returns

KANGER WHOLESALE USA RETURN & CREDIT POLICY


At Kanger Wholesale USA, we value all of our customers and make customer satisfaction our highest priority. We understand that sometimes products get mishandled during delivery or may arrive defective. That’s why at Kanger Wholesale USA, we ensure that your fulfillment with our products are met with our exceptional Return & Credit Policy.


RETURN & CREDIT


All returns on products, (new/unopened, damaged or defective), must be made within 45 calendar days after the shipped tracking date of your product(s). All returned products to our warehouse will be inspected by a respective Kanger Wholesale USA representative. If your product is deemed defective, damaged or if you received the wrong product, we will gladly ship you a new product (if available) or issue a credit to your account. Kanger Wholesale USA does not accept returns on E-Liquids. Due to subjectivity in taste and personal preferences, we are unable to return, exchange or refund any E-Liquids. All E-Liquid sales are FINAL.


Returns must include all items that come with your product(s). This includes, but is not limited to, starter kits and products that come as sets. Please include the packaging that your product(s) came in when making a return. In addition, it is important that returned products are packaged carefully to avoid any damages during transit. Kanger Wholesale USA is not responsible for products that become damaged during transit due to improper packaging.


Products that become damaged in your possession because of mishandling, misuse or improper care are not covered by Kanger Wholesale USA. Therefore, we cannot issue a credit to your account or send you a new product if this occurs. If you receive products that you do not know how to use, please follow the care instructions carefully, visit our website at www.KangerWholesaleUSA.com for more information on your products, or call our Customer Service department.

All customers are responsible for the shipping costs on returned products and must use a shipping provider that provides tracking services. In addition, the cost for return shipping by the customer is non-refundable. Only if you received the wrong product(s) or your product(s) is damaged upon arrival, Kanger Wholesale USA will pre-pay for the return shipping.

INTERNATIONAL RETURN/CREDIT Policy


For international orders, we will accept returns on products, (new/unopened, damaged or defective), made within 45 calendar days after the shipped tracking date. All returned products to our warehouse will be inspected by a respective Kanger Wholesale USA representative. If your product is deemed defective, damaged or if you received the wrong product, we will gladly ship you a new product (if available) or issue a credit to your account. Kanger Wholesale USA does not accept returns on E-Liquids. Due to subjectivity in taste and personal preferences, we are unable to return, exchange or refund any E-Liquids. All E-Liquid sales are FINAL.


Returns must include all items that come with your product(s). This includes, but is not limited to, starter kits and products that come as sets. Please include the packaging that your product(s) came in when making a return. In addition, it is important that returned products are packaged carefully to avoid any damages during transit. Kanger Wholesale USA is not responsible for products that become damaged during transit due to improper packaging.


Products that become damaged in your possession because of mishandling, misuse or improper care are not covered by Kanger Wholesale USA. Therefore, we cannot issue a credit to your account or send you a new product if this occurs. If you receive products that you do not know how to use, please follow the care instructions carefully, visit our website at www.KangerWholesaleUSA.com for more information on your products, or call our Customer Service department.


All customers are responsible for the shipping costs on returned products and must use a shipping provider that provides tracking services. In addition, the cost for return shipping by the customer is non-refundable. If you received the wrong product(s) or your product(s) is damaged upon arrival, Kanger Wholesale USA will pre-pay for the return shipping.

HOW TO RETURN

 Please take the following steps to submit a return request:

  1. Log into your store, then go to My Account.

  2. Go to Completed Orders. Click Return Item(s) next to the product(s) you’d like to return to us.

  3. Fill out the following lines on the return request:

  • Quantity to be Returned

  • Reason for the Return

  • Return Action (Optional)

  • Comments (Optional)

 

4. Click Submit Return Request

5. For additional support, please call us at (866) 375-0541

NOTE: Kanger Wholesale USA is not responsible for any returned product that is sent to us without the proper Return Authorization number.

WHERE TO RETURN YOUR PRODUCT(S)


Securely pack your merchandise in a box or envelope of your choice (you may also use the original package if possible). Please include your name, contact information and RA number (provided on the confirmation email sent after you complete the request) and ship to the following address:

 
Kanger Wholesale USA
10601 State Street, Suite # 6
Tamarac, FL 33321
Att: Returns Department


Please allow up to 2 business days after arrival in our warehouse, for our returns department to inspect and process your return. Upon completion, your account to be credited and the amount will appear on your statement.

 

 

 


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