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Shipping

 

Frequently Asked Questions (FAQs):

 

  • Does Kanger Wholesale USA impose an age requirement for ordering and shipping products?

  • How long does it take to process my order once it’s placed?

  • Where does Kanger Wholesale USA ship from?

  • How long will it take for my order to get to me?

  • What if my package gets lost or stolen during shipping?

  • What are the specific shipping times for each carrier you use?

  • What methods of shipping does Kanger Wholesale USA offer?

  • How are shipping rates determined and what will it cost me?

  • Does Kanger Wholesale USA ship internationally?

  • What international shipping laws does Kanger Wholesale USA enforce?


  • Does Kanger Wholesale USA impose an age requirement for ordering and shipping products?

 

Yes. Kanger Wholesale USAhas the right to refuse the sale of products to any person under the legal age to purchase tobacco products/vapor products according to their local laws. Kanger Wholesale USAalso has the right to ask customers to provide proof of age if necessary.

 

  • How long does it take to process my order once it’s placed?

 

Orders are typically processed within 24 business hours of being placed. Most orders received by 3 P.M. (EST) are shipped the same day.

 

  • Where does Kanger Wholesale USA ship from?

 

Kanger Wholesale USAship from our warehouse in Tamarac, FL.

 

  • How long will it take for my order to get to me?

 

Once your order is placed and processed, you should receive your package within 2-5 business days. (* See Shipping Carrier chart)

 

  • What if my package gets lost or stolen during shipping?

 

If you believe your package has been lost or stolen during shipping, please call the carrier and report it using your tracking number. Next, file a police report. If you are a consumer with a business and/or employees, it is extremely important that you file a police report so you can vouch for your business and the members who work there. Once you have obtained the following information, please contact one of our Customer Service representatives at (866) 375-0541 for information on how to replace your product(s).

 

  • What are the specific shipping times for each carrier you use?

 

Kanger Wholesale USAhas the following shipping times for each carrier:

 

 

USA SHIPPING

INTERNATIONAL SHIPPING

Tracking status available on all shipments


1-5 business days (48 states)

3-7 business days (Alaska, Hawaii & Puerto Rico)

Tracking status available on all shipments


International Priority

(1-3 business days)


International Economy

(2-5 business days)

Tracking status available on all shipments

Tracking status available on all shipments

(** UPON REQUEST)


USPS Priority

(2-3 business days with tracking confirmation)


USPS Priority Mail 2-day

(2 business days; Same day shipping orders placed before noon.)


* Shipping fees totaling more than $9.99 is the customer’s responsibility. The USPS method of shipping may be delayed by 24-48 hours.

International Standard

(7-21 days with a non-trackable service)


International Plus

(5-10 business days with trackable service. Tracks only to Sorting facility and then hands off to local postal service in country of destination.)

All UPS deliveries have a guaranteed time-frame delivery. Orders placed after 3:00pm EST will ship the next day. Delivery only applies on weekdays. Items on back-order will be shipped via USPS First Class.

UPS Ground

(2-5 business days with tracking confirmation and capability)


UPS Standard

(3 Day Select with tracking confirmation and capability )


UPS- Standard

(2nd Day Air)


UPS- Standard

(Next Day Air)

UPS Saver

(3-6 business days. Offers full tracking capabilities and guaranteed time-frame delivery.)  


UPS Worldwide Expedited

(2-5 business days. Offers full tracking capabilities and guaranteed time-frame delivery.)


UPS Worldwide Express

(2-3 business days. Offers full tracking capabilities and guaranteed time-frame delivery.)

 

 

   

  • What methods of shipping does Kanger Wholesale USA offer?

 

Our standard and express shipping is through UPS. We also offer express shipping methods through FedEx and the United States Postal Service (USPS). (* USPS upon request only.)

 

  • How are shipping rates determined and what will it cost me?

 

Shipping rates for many items are weight based. The weight of any item can be found on our website. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Shipping options and pricing are calculated and available during the checkout process.

 

** Note: 3-Day shipping at $9.98 is standard for the following states: CA, TX, AZ and NM; more states to be added in the future.

 

  • Does Kanger Wholesale USA ship internationally?

 

Yes. Kanger Wholesale USAships internationally with the exception of Canada. We do not ship to Canada because of the strict regulations within the Canadian Tobacco Act. In addition, we encourage all international customers to order products at your own risk. Please make sure you are familiar with your country's E-liquid and E-cigarette customs/importation laws before ordering from Kanger Wholesale USA. We will not be held responsible for orders seized by Customs and Border Protection, and we will not falsify Customs and Border Protection forms to accommodate any orders.  All Customs and Border Protection forms will be marked honestly with accurate product and product value details in accordance with U.S. Federal laws. International orders may be subject to import taxes and duty fees; the customer is responsible for paying these charges.

 

  • What international shipping methods does Kanger Wholesale USA enforce?

 

We recommend all international customers choose UPS as their preferred delivery method, (they have the best results from our experience). We no longer use DHL or other carriers (3rd party carrier) as a preferred delivery method.

 

Our Shipping department member will work with you to fulfill your order. If you would like someone from our Sales team to contact you, please provide a preferred timeframe for us to call you. Please note: We are not responsible for duties, taxes, or additional fees when importing our products. Please be aware that in many countries, you are required to pay additional fees upon delivery.


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